Covid-19 Cleaning Guidelines as of 1st of June 2020

Thank you for selecting my company to professionally clean in your home. I want you to have the best and safest experience with the least amount of inconvenience possible. The following are some guidelines on how you can help me carry out best practices to carry out the cleaning of your carpets and soft furnishings.

Pre-Cleaning Guidelines

  1. 1. I am assuming the environment is free from any possible coronavirus infection, please do let me know if this isn't the case.

  2. If someone in your home is feeling ill, please contact me to re-schedule the clean for a later date. I am currently only operating in the homes of those who are not in a vulnerable, at-risk group or are self isolating/shielding for any reason especially if showing symptoms. Please let me know ASAP if any of the above applies and I will reschedule your clean.

  3. It is important that all people and pets are kept away from the areas I am working on during my visit and for a minimum of one hour afterwards. Ideally please vacate the home after I have arrived, or isolate in the garden/a different room to that I will need access to for the duration of the clean. 

  4. I have portable equipment, therefore I will need access to the kitchen or utility room sink. So if this is the room you would normally isolate in then it is suggested that another room should be chosen to enable everyone to comply with the guidelines.

  5. I do require power for my machine, ideally a socket near to your front door. I would be grateful if this could be made accessible and it's location made known to me ready for my arrival.      

  6. If it is convenient for you, I would appreciate being able to park my van close to the door in your driveway or parking immediately outside if at all possible. This will help me with the amount of equipment required to bring into your home for the clean.

  7. If a child under 16 is going to be present in the home during the clean, I require an adult to be present during the service also.

  8. Any room that is due to be cleaned will need to be free from personal items such as children’s toys, breakables, collectables, small tables and chairs.

  9. I would appreciate if you could take steps to secure floor length curtains on the windowsill or curtain tracks prior to my arrival. This procedure prevents the fabric from directly contacting damp carpets during and after the clean.

  10. Any equipment that is used in your home will have been sanitised prior to being brought into the home.

  11. I will be wearing appropriate PPE which will usually be nitrile gloves, a mask and overshoes at a minimum.

  12. I will wipe all touchpoints with a sanitiser. All carpets and furnishings will be post-treated with a sanitiser which has been approved to European standard EN14476:2013 + A2:2019. Killing up to 99.9999% of microbes and coronaviruses including SARS – COV2 which causes the COVID 19 illness.

  13. As difficult as this is for me, please understand that I will have to turn down the offer of a tea or coffee while I am with you!

  14. If possible I please ask for payments to be made via BACS or if not possible, then by card.

  15. Everything we are doing is to safeguard you, your family and myself. Please let me know of any concerns you may have.

Post-Cleaning Guidelines

Congratulations on having your home professionally deep cleaned. Your carpet, rugs, upholstery, or hard surface floor were cleaned in accordance with generally accepted industry standards of care. Here are a few tips to help make the most of your cleaning:

  • Please allow plenty of time for your carpet, rugs, hard surface floors and/or upholstery to dry before returning to normal use. Drying times for carpet generally range from 2 hours to 24 hours. How long your carpet takes to dry after cleaning is related to the type and construction of the carpet, the type and degree of soiling and whether we applied any post cleaning treatments. Even more importantly, drying time is always directly related the ventilation and airflow in the home during and after cleaning. The humidity of the indoor and outdoor environment are also extremely crucial considerations. In some situations, I will employ professional air movers and fans to decrease drying times. One of the best ways to reduce the time it takes for your carpet, rugs, or furniture to dry is to have it professionally deep cleaned on a more frequent basis.

  • I recommend minimising traffic on damp carpet, rugs, or hard surface floors. Please remember that your feet can be slippery when walking from damp carpet onto hard surfaces or down-stairs. Wearing indoor shoes when you need to walk on damp carpet will keep oils from feet and socks from transferring onto the carpet. Upholstery should not be used until fully dry.

  • I may place foam blocks or foil squares under the feet of furniture to prevent rust or wood stains from transferring to the carpet and to prevent moisture from the carpet from wicking into your furniture. Please do not remove these until the carpet is fully dry.

  • In accordance with established recommendations and in the interest of your family and pet’s safety, it is best to keep everyone completely out of the area being cleaned or treated during the clean, and for a minimum of one hour after the cleaning is completed.

  • Occasionally, a carpet will look great after cleaning, but during the drying process areas begin to look dull in traffic areas and/or spots can reappear.  This is called “wicking”. Wicking is generally caused by heavy soiling deep within the carpet beyond what even the best equipment can extract without over-wetting during the cleaning. As the surface of the fibres dry, soil carrying moisture wicks upward, drawn by the dry fibres on the surface. This can be present in large areas such as traffic patterns or be limited to smaller spots. Should wicking occur after your cleaning, please give us a call to discuss options. The best way to prevent the likelihood of soil and spot wicking is to professionally deep clean your carpet within frequent guidelines established by carpet manufacturers and health authorities.

07791 106 834

Brackley United Kingdom NN13 6PH

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